Technology

Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX (SCN)

Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that ... More

Adobe Tests an AI Recommendation Tool for Headlines, Images (TechCrunch)

Team members at Adobe have built a new way to use artificial intelligence to automatically personalize a blog for different visitors. This tool was built as part of the Adobe Sneak... More

The Future Customer Experience: Five Essential Trends (SAP Insights)

The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential scale—egged on by advances in technology.... More

Digital Payments Set for Massive Post-Pandemic Surge (IT Pro Portal)

Contactless and digital-only payments solutions to significantly disrupt traditional card issuers, report claims.... More

Coronavirus: How to Protect Artists in Virtual Content Boom (LA Times)

Even before pandemic pushed our lives online, our digital moment was crying out for a new, more streamlined, simplified approach to managing this copyright can of worms.... More

SAP Helps Companies Bring Employees Back to the Office (SCN)

Over the last few months, companies and employees have been challenged to perform the largest global work-from-home exercise to date. Now, however, companies — including SAP — ... More

AWS, Google, Mozilla Back National AI Research Cloud Bill in Congress (VentureBeat)

A group of more than 20 organizations, including tech giants like AWS, Google, IBM, and Nvidia, joined schools like Stanford University and Ohio State University today in backing t... More

Five Considerations for Creating a Contactless Workplace (Digitally Cognizant Blog)

To ensure a zero-touch workplace for remote and in-office workers, businesses need to balance advanced support technologies with new best practices.... More

AWS Launches Amazon Honeycode, a No-Code Mobile, Web App Builder (TechCrunch)

AWS announced the beta launch of Amazon Honeycode, a new, fully managed low-code/no-code development tool that aims to make it easy for anybody in a company to build their own appl... More

The Future of Shopping Will be on Netflix, Amazon Prime Video, Disney Plus (FastCompany)

As retailers struggle and e-commerce accelerates, there’s a big opportunity for brands, consumers, and streaming services to reinvent the theater of shopping.... More

Can Flexible Working Become the New Normal? (TM)

In order for enterprises to undergo a successful digital revolution, they need to start with security – and identity governance.... More

SAP, Deutsche Telekom Publish Corona Warning App After Just 50 Days of Development (SCN)

SAP announced that after only 50 days, the German government’s Corona Warn App has been launched and is available for download in Apple’s App Store as well as in the Google Pla... More

Genpact Opens Internal Learning Program to Foster Professional Resilience Globally (SCN)

Genpact announced Adapt and Rise, a role-based online learning platform that leverages Genpact's expertise honed from delivering real-world change for hundreds of clients. By makin... More

New Box Tools Should Help Ease Creation of Digitally Driven Workflows (TechCrunch)

As COVID-19 has forced companies to move employees from office to home, cloud services have seen a burst in business. Box has been speeding up its product roadmap to help companies... More

Protecting OTT Services: Why Multi-DRM is No Longer Enough (Videonet)

Whether you’re a D2C operator or a traditional Pay TV provider looking to launch your own OTT service, there is one very important question you need to be asking – how can I en... More

How Voice Tech Could Shape the Post-Pandemic Workplace (CW)

As workplaces grapple with the realities of reopening amid the on-going COVID-19 pandemic, voice technologies and contactless interfaces could provide the answer to re-establishing... More

Multifactor Authentication: The Next Battleground (Security Intelligence)

X-Force Incident Response and Intelligence Services (IRIS) has responded to multiple security incidents where multifactor authentication (MFA) was not implemented—but where imple... More

The Misconception that Data Impedes Creativity (Medium)

Tobias Queisser, Cinelytic: When entertainment industry insiders and outsiders comment on the use of data in the sector, I often hear a fear expressed that it will lead to more seq... More

Retail-Streaming is the Future of e-Commerce and Will Save Retail (THQ)

Tech-savvy shoppers and retailers were quick to move and adapt to digital platforms, with retail-streaming acting as the bridge for retailers to sell and promote their products to ... More

Touchless Technology: The Solution to Post-Pandemic Interactions? (TechHQ)

The current events faced globally have led everyone to think twice about touching a door handle or even banknotes and coins. This leads to a new form of behavior and habits that wi... More