Strategy

 

The Streaming Wars – Where Tech Matters as Much as Content (Tech HQ)

With Apple TV+, Disney+, HBO Max, Peacock, and Quibi joining the entertainment industry’s OTT reconfiguration, there’s a lot of focus on creative content… but CTOs also have ... More

Five Rapid-Response CX Strategies to Adapt to the ‘New Normal’ (Avanade Insights)

With B2B and B2C customers relying on your digital channels and the COVID-19 pandemic dramatically reshaping ‘business as usual’, it’s time to take action. That means focusin... More

Customer Experience Moves to the Edge (CMO)

Keeping customers satisfied is a remarkably complex task. A growing array of content delivery channels and digital connection points have completely redefined marketing and busines... More

How Hollywood is Working From Home to Meet Streaming Demand (Protocol)

While most of the productions are on pause, appetite for new content is greater than ever. Streaming numbers are up, and the industry is on track to launch a number of new subscrip... More

Here Come 5G IoT Devices: What Is ‘Reasonable Security’? (CPO)

The combination of 5G and the projected explosion in the number of IoT devices has industry excited, and the government focused on data security. This coming integration and relian... More

Even Now, These 6 Steps Can Improve Business Continuity (Thrive)

Even companies with comprehensive plans are finding vulnerabilities revealed by the explosive spread of the novel coronavirus and the subsequent global pandemic it has triggered. F... More

How Technicolor is Managing, Maintaining the Supply Chain in the COVID-19 Crisis (LightReading)

For Technicolor, supply chain lessons from the recent past have helped the company brace for and respond to the current crisis being driven by the new coronavirus. Technicolor, a k... More

Remember the Human Factor When Managing Your Remote Workforce (Thrive)

In an emergency situation, it doesn’t matter if you’ve equipped employees with the latest smartphone, the fastest laptops, or dropped gigabit fiber into their homes. All of the... More

AI in Finance: The Road to Disruption (Oxagile Blog)

Artificial intelligence technology is gaining momentum in the financial sector, both among startups and established brick-and-mortar businesses. Deployments of AI in finance succes... More

COVID-19 ‘First Real Test’ of Digitization for Office of CFO (CFO)

"All the older stuff was just feel-good," said Genpact's Sanjay Srivastava, as CFOs have to manage significant declines in finance teams' productivity.... More

SAP on Keeping the Customer Experience Smooth During a Time of Chaos (AdExchanger)

For many SAP clients, including retailers, fashion brands and CPG companies, WFH has caused upheaval for their business. In mid-March, SAP launched a “Remote Readiness and Produc... More

10 Top Challenges You’ll Face During the Giant Work-From-Home Experiment (ZDNet)

Now that millions are working from home, the challenges will become clear. Here are 10 to watch out for.... More

Teradici, RFX Supporting Crafty Apes Transition to Remote Work (SCN)

Crafty Apes, a visual effects and production studio, has shifted all of its artists to working from home, with the support of RFX Inc. and Teradici, the creator of PCoIP technology... More

Verizon Media Opens its Virtual Academy Masterclasses to All Agencies for Free (AdNews)

Verizon Media opened its invitation-only talent development program, Verizon Media Academy, to anyone within media and creative agencies and brand-side marketers for a series of fr... More

Effective Data Security Begins With a Strong Tech Foundation (Security Intelligence)

Data is the engine of the modern economy. Whether it consists of customer data, intellectual property, market insights or financial information, these types of sensitive data enabl... More

Make Remote Working Work in the Midst of COVID-19 (Thrive)

One source of relief from the coronavirus pandemic is that the collaboration technology needed for working from home is surprisingly ready for prime time. Many people are being ask... More

The Impact of COVID-19 on CX (Zendesk Blog)

With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased u... More

Putting Our Collaboration Tools to the Test (CMS Wire)

Seemingly overnight, COVID-19 changed how we live our lives, including how we work. While some people have been working from home for years, many more traveled daily to a central o... More

How Retailers Can Connect With Digital-Only Customers (Salesforce Blog)

As consumers continue to self-isolate and go all-digital, companies have new opportunities to connect with customers and reimagine their business models. Regardless of your organiz... More

2020 is the Year AI Goes Mainstream in Marketing (Forbes)

Looking to improve the accuracy, speed, and relevance of responses to customers, marketers, are selectively adopting more AI-based apps into their tech stacks in 2020.... More

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