Strategy

Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX (SCN)

Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that ... More

The Future Customer Experience: Five Essential Trends (SAP Insights)

The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential scale—egged on by advances in technology.... More

Digital Payments Set for Massive Post-Pandemic Surge (IT Pro Portal)

Contactless and digital-only payments solutions to significantly disrupt traditional card issuers, report claims.... More

Coronavirus: How to Protect Artists in Virtual Content Boom (LA Times)

Even before pandemic pushed our lives online, our digital moment was crying out for a new, more streamlined, simplified approach to managing this copyright can of worms.... More

SAP Helps Companies Bring Employees Back to the Office (SCN)

Over the last few months, companies and employees have been challenged to perform the largest global work-from-home exercise to date. Now, however, companies — including SAP — ... More

The Six Tools to Help You Protect Your Service (NAGRA Blog)

Formed of a series of tools designed to disrupt pirate activity and protect services, active streaming protection has been developed to enable operators to protect themselves now a... More

Five Considerations for Creating a Contactless Workplace (Digitally Cognizant Blog)

To ensure a zero-touch workplace for remote and in-office workers, businesses need to balance advanced support technologies with new best practices.... More

Remote Working is Here to Stay: Four Considerations for What’s Next (Avanade Insights)

One thing is clear, the pandemic exposed many of us to remote working on a grand scale, and for many of us remote working is here to stay. While remote workforces have kept some bu... More

Retail-Streaming is the Future of e-Commerce and Will Save Retail (THQ)

Tech-savvy shoppers and retailers were quick to move and adapt to digital platforms, with retail-streaming acting as the bridge for retailers to sell and promote their products to ... More

Why the Connected Business Needs a CXO (Raconteur)

Customers are demanding more than ever from the brands they buy, but there’s a widening experience gap as companies fail to deliver. Amid this, the chief experience officer is be... More

The Keys to Blockchain Interoperability (DXC Technology Blog)

Without the ability of different computer systems, applications, and devices to access and share information, data would be digitally siloed and networking itself would be impossib... More

Microsoft, Workday Partner to Accelerate Planning for Today’s World (SCN)

Microsoft and Workday announced a strategic partnership prioritizing enterprise planning in the cloud and expanding the business solutions customers can use to better optimize thei... More

M-Commerce is the New E-Commerce (Tech HQ)

While online retail is enjoying a boom, m-commerce is the channel of choice for the majority.... More

AWS, Bundesliga to Deliver Real-Time Game Analysis (SCN)

Amazon Web Services and the German Bundesliga will debut the first two Bundesliga Match Facts powered by AWS during tonight’s highlight match featuring Borussia Dortmund vs. Baye... More

How a Remote Workforce is Shifting CIO Priorities (CMO)

“Like most business leaders, CIOs now have to rethink priorities, or at least reorder them, and we must reinvent ourselves now as virtual leaders,” said Adobe CIO Cynthia Stodd... More

3 Strategies to Help Your Remote Work Team Thrive (Forbes)

While lockdown regulations are lifting considerably, it’s true that business won’t return to normal quite yet - possibly ever. If this was your company’s first time working r... More

Why Digital Asset Management is Fundamental to Brand Experience (Digitalist)

Brand experience: It’s a glamour profession. Imagine those creative types in their artsy milieu, crafting sharp new logos, shooting TV ads, and writing zippy headlines. But behin... More

Salesforce Unveils Tools for a Post-Pandemic Return to the Office (CW)

Work.com contains apps and information resources to support organizations as business looks to resume operations in many countries.... More

Box Makes Quick Decision to Add New Collaboration Capabilities in Face of Pandemic (TechCrunch)

Box CEO Aaron Levie says the company’s executives had to decide if the change in work style they were seeing at that moment was going to be a temporary event or something that ch... More

4 Factors That Will Impact the Future Supply Chain (CDO)

Chief supply chain officers want to make the right business decisions and invest in the right technology to prepare their organizations for the future. There are so many factors to... More