M+E Technology Job Board
VP, Enterprise Data & Analytics
Zendesk
Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Vice President, Enterprise Data & Analytics who will lead the vision, strategy and execution for enterprise data at Zendesk, taking us to the next step on our journey to scale, mature and to become a data-driven global enterprise.
You will provide data for not only insights but also to drive improvement in customer experience, process automation and decision making. As a cross-functional leader, you will craft a vision and direction for enterprise data and analytics at Zendesk that matches our maturity, our aspirations and our culture and execute on that vision.
Reporting to the CIO, you will lead the organization that is responsible for building and managing the technical infrastructure, data platform and visualization technologies. You will lead a global team of data engineers, data analysts and data scientists who are responsible for enterprise analytics and providing tools, data and expertise to functional business analytics teams.
Primary Focus Areas – First Year:
Work with senior leadership across the organization to craft a vision for data and analytics at scale for Zendesk
Identify, prioritize and socialize strategies to achieve the vision.
Build an integrated roadmap
Implement a hybrid operating model
Implement a data governance model
Establish information architecture
Responsibilities:
Own the vision, strategy and execution for enterprise data & analytics, ensuring scalability of systems processes and talent
Management of integrated analytics roadmap
Define and own the strategy for investments, working closely with key business analytics leaders, and executive management
Manage data insights and analytics, including enterprise dashboards and supporting creation of functional dashboards in partnership with business functions
Oversee visualization tools, creation and management of dashboards. Leverage Zendesk technology wherever appropriate
Oversee data governance and data integrity
Lead machine learning/artificial intelligence initiative
Drive mentor, and motivate the organization to focus on continuous operational excellence, enterprise analytics architecture evolution, improved solution design practices, and high-value technology selection decisions with transparency to business leaders and alignment with Enterprise Architecture
Build an internal and external brand for the organization aimed at talent acquisition and retention in a highly competitive market
Serve and represent Zendesk as a thought leader on data issues in strategic partnerships and via industry forums
Qualifications:
10 +years in data pipelines, data warehouse, data analytics, data science, machine learning, AI or related disciplines
Outstanding business acumen with an understanding of business drivers and of how to drive value to the customer
10+ yrs working with BI tools
Experience with GCP ecosystem
Proven leadership building data analytics, data science and data engineering capabilities
Proven track record of coaching/mentoring individual contributors into more senior roles
Ability to translate business needs to analytic requirements and take the results of complex analyses and communicate them to a broad audience
Preferred Qualifications:
Experience with B2C Tech companies
Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles
Advanced degrees in Computer Science, Engineering, Statistics, Applied Mathematics or a related field
Big 5 consulting
Experience in driving leading data governance a plus
Experience productionalizing machine learning models
Zendesk
Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Vice President, Enterprise Data & Analytics who will lead the vision, strategy and execution for enterprise data at Zendesk, taking us to the next step on our journey to scale, mature and to become a data-driven global enterprise.
You will provide data for not only insights but also to drive improvement in customer experience, process automation and decision making. As a cross-functional leader, you will craft a vision and direction for enterprise data and analytics at Zendesk that matches our maturity, our aspirations and our culture and execute on that vision.
Reporting to the CIO, you will lead the organization that is responsible for building and managing the technical infrastructure, data platform and visualization technologies. You will lead a global team of data engineers, data analysts and data scientists who are responsible for enterprise analytics and providing tools, data and expertise to functional business analytics teams.
Primary Focus Areas – First Year:
Work with senior leadership across the organization to craft a vision for data and analytics at scale for Zendesk
Identify, prioritize and socialize strategies to achieve the vision.
Build an integrated roadmap
Implement a hybrid operating model
Implement a data governance model
Establish information architecture
Responsibilities:
Own the vision, strategy and execution for enterprise data & analytics, ensuring scalability of systems processes and talent
Management of integrated analytics roadmap
Define and own the strategy for investments, working closely with key business analytics leaders, and executive management
Manage data insights and analytics, including enterprise dashboards and supporting creation of functional dashboards in partnership with business functions
Oversee visualization tools, creation and management of dashboards. Leverage Zendesk technology wherever appropriate
Oversee data governance and data integrity
Lead machine learning/artificial intelligence initiative
Drive mentor, and motivate the organization to focus on continuous operational excellence, enterprise analytics architecture evolution, improved solution design practices, and high-value technology selection decisions with transparency to business leaders and alignment with Enterprise Architecture
Build an internal and external brand for the organization aimed at talent acquisition and retention in a highly competitive market
Serve and represent Zendesk as a thought leader on data issues in strategic partnerships and via industry forums
Qualifications:
10 +years in data pipelines, data warehouse, data analytics, data science, machine learning, AI or related disciplines
Outstanding business acumen with an understanding of business drivers and of how to drive value to the customer
10+ yrs working with BI tools
Experience with GCP ecosystem
Proven leadership building data analytics, data science and data engineering capabilities
Proven track record of coaching/mentoring individual contributors into more senior roles
Ability to translate business needs to analytic requirements and take the results of complex analyses and communicate them to a broad audience
Preferred Qualifications:
Experience with B2C Tech companies
Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles
Advanced degrees in Computer Science, Engineering, Statistics, Applied Mathematics or a related field
Big 5 consulting
Experience in driving leading data governance a plus
Experience productionalizing machine learning models