DXC Strengthens ServiceNow Collaboration with Two More Acquisitions

DXC Technology made two more acquisitions – U.K.-based TESM and Nordic consultancy firm BusinessNow — that it said Nov. 5 “significantly extended the reach and capability” of its joint initiative with Santa Clara, Calif.-based cloud computing company ServiceNow.

TESM is a global end-to-end ServiceNow partner, while BusinessNow is the largest independent ServiceNow partner in the Nordic region, with offices in Denmark and Sweden, DXC said.

The purchase prices weren’t disclosed. Both transactions closed recently, Richard Adamonis, DXC VP of corporate communications, global marketing and communications, told the Media & Entertainment Services Alliance (MESA). TESM has more than 200 employees, while ServiceNow has 63, he said.

The additions of TESM and BusinessNow “reflect DXC’s commitment to its growing ServiceNow practice and build on the scale, reach, industry experience and skills portfolio necessary to lead in the fast-growing enterprise software-as-a-service (SaaS) market,” DXC said in a news release.

“While solidifying DXC’s position as a ServiceNow innovator and leader, today’s acquisitions will accelerate DXC’s ability to offer clients in a growing number of key industries an expanded range of cloud-based, as-a-service solutions to transform service management across the enterprise, including IT, operations, customer service, human resources and security operations,” DXC said.

TESM and BusinessNow “add a unique set of skilled people, IP and aligned offerings which will further enable DXC enterprise clients to leverage the ServiceNow platform as a foundation for enterprise-wide digital transformation,” Dan Stoks, VP of the global ServiceNow practice for DXC, said in the announcement. He added: “Our cultural match, shared vision and capabilities on the ServiceNow platform will greatly enhance our ability to address rapidly growing customer needs across Europe, the UK and around the world.”

DXC is a ServiceNow Global Strategic Partner and has been part of the ServiceNow ecosystem for more than 12 years. DXC expanded its global ServiceNow practice in 2015 by acquiring Fruition Partners.

DXC now has more than 700 people dedicated to its ServiceNow practice and has completed over 3,300 successful implementations, DXC said. The practice also manages more than 300 ServiceNow instances directly for customers, helping them to keep current with ServiceNow upgrades, DXC said.

Enterprise clients are increasingly looking to establish “better, faster and more efficient workflows and processes to improve customer and employee satisfaction and lower operating costs,” according to DXC. DXC and ServiceNow collaborate to deliver a range of cloud-based, as-a-service solutions that extend beyond IT service management (ITSM) across the enterprise to risk and compliance, as well as human capital management, DXC said.

TESM was started in 2013 by a team of practitioners using deep industry and technology experience to provide a practical and realistic approach to the delivery of service management projects, solutions and services, according to DXC. TESM was an early adopter of ServiceNow, with deep experience in cloud and service automation.

BusinessNow was founded in 2014 and is the leading expert for ServiceNow advisory, implementation and training, according to DXC. “With skills in management consulting, product development, agile execution and talent management, BusinessNow will bring additional experience, depth and skill to DXC’s ServiceNow practice and client base across Europe,” DXC said.