Signiant’s intelligent file movement software helps the world’s top content creators and distributors ensure fast, secure delivery of large files over public and private networks. Built on Signiant’s patented technology, the company’s on-premises software and SaaS solutions move petabytes of high-value data every day between users, applications and systems with proven ease.

You know our customers. They are brand-name, internationally recognized leaders in Media and Entertainment:

•    TV Broadcast: A+E, BBC, Discovery, Fox, NBC

•    Web, Mobile & OTT: Apple iTunes, Rogers Anyplace TV

•    Studios & Production: 20th Century Fox, Marvel, NBC Universal

•    Media Services: BT Media & Broadcast, Deluxe Digital Studios, Technicolor

•    Sports: ESPN, NBC Olympics, NFL Network, NHL

•    Game Publishing: Electronic Arts, Ubisoft, Xbox

As a member of the Signiant Technical Support team you will be responsible for providing technical assistance to Signiant customers and partners. General duties will include troubleshooting and resolving technical support requests, producing online knowledge base articles, and working with the engineering team to help with testing and implementing software fixes and patches.

Specific Responsibilities:

• Provide superior technical support to Signiant customers via phone and emails.
• Work closely with Engineering and Development teams to assist in developing patches, updates and scripts to resolve customer issues.
• Assist in the creation and maintenance of knowledge-base articles for the customer support knowledge base.
• Meet or exceed support and project specific goals and objectives.

Must Have Skills:

• Networking knowledge and troubleshooting experience including Administration, Routing, Switching, Firewalls and Load Balancers.
• Linux and Windows system administration.
• Ability to work a variety of shifts for support coverage including statutory holiday rotation.
• Excellent oral and written communication skills.
• Strong technical, troubleshooting and analytical skills.

Considered an Asset:

• Experience with web services (SOAP, REST).
• Experience with scripting languages such as Perl and bash.
• Basic experience with database administration.
• Experience with packet capture and analysis.
• MAC OSX system administration.
• Experience with Cloud infrastructure services such as Amazon AWS and Microsoft Azure.

Additional Information

• Signiant offers competitive salaries and outstanding benefits
• Local candidates only